Excerpt of an e-mail from a client from Darmstadt

... today we want to pass on a huge thank you from our operations side. The exceptional commitment of your company, and support by Mr. Bauer in particular, in rectifying the rupture in the water pipe on 29.1.2019 on the factory premises has been highly praised by the energy service at Merck: "...helped us incredibly in rectifying this unforeseen problem. We are delighted to have such a dependable partner we can call on, also in unforeseen exceptional circumstances such as these. As energy service, we wish to take this opportunity to thank you for your commitment and excellent cooperation. Without the ... companies mentioned, operations in the production areas concerned would have been held up for much longer."

We would also like to add our praise to this great feedback for Strategic Contracting and are delighted to have such an excellent general contract partner working with us at Merck. The outstanding service provided during this disruptive event will be taken into account in the ISA company evaluation system and will be made known by the employee concerned in the energy department by means of a special evaluation.